"Advantage of Outsourcing your IT to us"
1.Get access to skilled expertise with low cost
You need to invest in recruiting and training expensive resources for your business. Outsourcing providers like us, will take care of the resourcing needs with our pool of highly skilled resources. The resources employed by us are well educated and experienced in the IT and Telecommunication core. So we are 100% sure that we will meet and satisfy your needs with low cost.
2.Can streamline your company's cash flow
This is the evident and visible benefit that this will streamline your company's cash flow. You can get your job done at a lower cost and at better quality as well. Due to the difference in wages between developed countries and developing countries, the same kind of work that is done over there can be done in India at low cost. This is one of the major consideration of outsourcing to us and this will save cash of around 60% in your pocket. Plus, the quality of the services provided is high thereby ensuring that low-cost does not mean low-quality.
3.Run your business 24*7/Time Zone benefits
Most obvious that you cannot keep your eye on business 24*7. You no need to scratch your head once after your workers back to home and to bed, Since your night is our day-we will take care of critical tasks and our support team will sort it out and will send you the report or document in CRM for your reference. So you are the beneficial to job done more quickly and stand top on your business with 24*7 support.
4. Faster and Better service
Our skilled expertise will produce quality deliverable faster, increasing your turn around time to the customer. With on-time support and high-quality services your customers will be delighted! Outsourcing can help you benefit from increased customer satisfaction and thus creating a stream of loyal customers.
5. Concentrate on your core area
Workload increases with additional non-core functions and the quality of your core activities suffers as your business grows.Outsourcing your IT support would free your energies and enable you to focus on building your business more wider. Outsourcing in such scenario, we will play vital role by allowing you to focus on primary business tasks like getting new projects with your full effort.
Outsource to us..
"We will make your IT works at all time"
"Believe you are aware that 90% of technical stuffs can be maintained and troubleshooted remotely unless there is a new installation or hardware failure"
SIG Telecommunication is one of the fast growing IT and Telecommunication company in India, who providing offshore Line 1 and Line 2 remote IT support to the companies where in USA, UK, Canada, Australia and New Zealand.
Our general support includes; Logging call in our CRM, Follow up on all completed cases, Taking monthly survey for quality check, Documenting the site diagrams on every upgrade of equipment's.
Our technical support includes; Performing desktop and server maintenance, Monthly PC check, PMS issues, Remotely solvable printer support, Internet issues, WiFi related issue, Diagnosing problem with router and switches, Diagnosing networking and infrastructure issues, Outlook setup and Active directory- managing user accounts, Group policies.
Our Support procedures:-
- Attending the call from the customers
- Collecting the issues from the customer and Logging the case in the CRM
- Try to finish with Telephone support
- If its serious issue, then will login to PC or Server and sort out the issue
- If its sorted then we will close the case and escalate case detail to general support to follow up the case
- If its not sorted then we will escalate the case to Local Engineer to deal with it or visit the site
"This all will happen within few minutes of customer log the case, this will lead to faster and better service"
SIG Telecommunication is committed to meeting the search engine optimization & positioning needs of your web site and proposes a campaign plan. Our goal will be to meet your Search Engine Optimization outsourcing needs thoroughly and professionally... Read more